Customer Renewal & Growth Specialist

Atome; Penang; On-site; MYR 33,480 - 66,960; Full time

Job summary

Exabytes in Penang, Malaysia is seeking a Customer Success Renewal Specialist to enhance customer relationships and ensure timely renewals. The ideal candidate will have a Diploma or Degree in a relevant field and excellent communication skills.

This full-time role involves proactively managing customer accounts, providing strategic guidance, and collaborating with internal teams for seamless service delivery.

The position is perfect for individuals eager to learn and grow in a dynamic environment.

Qualifications

• Strong communication skills with a customer-oriented mindset and a positive, proactive attitude.
• Ability to multitask effectively and thrive in a fast‑paced environment.
• Willingness to learn and develop sales and account management skills in a target-driven setting.

Responsibilities

• Own the renewal journey from start to finish while ensuring customer satisfaction.
• Manage daily customer interactions across phone, email, and video to support needs.
• Provide strategic recommendations to enhance digital presence for clients.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Track renewal performance to contribute to customer retention and revenue growth.

Skills

Strong communication skills

Customer-oriented mindset

Multitasking ability

Proactive attitude

Education

Diploma or Degree in Business Administration or related field

Job description

Exabytes in Penang, Malaysia is seeking a Customer Success Renewal Specialist to enhance customer relationships and ensure timely renewals. The ideal candidate will have a Diploma or Degree in a relevant field and excellent communication skills.

This full-time role involves proactively managing customer accounts, providing strategic guidance, and collaborating with internal teams for seamless service delivery.

The position is perfect for individuals eager to learn and grow in a dynamic environment.