Guest Experience Supervisor

ibis, ibis Styles, ibis budget; Iskandar Puteri; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Discounted Accor rates

Job summary

ibis Styles Johor Iskandar Puteri is seeking a skilled Front Desk and Guest Services professional to oversee daily operations, ensure exceptional service, and resolve guest issues promptly.

You will train colleagues, collaborate with Housekeeping, Maintenance and other departments, and maintain knowledge of all hotel offerings and safety procedures to deliver consistently delightful stays. The role requires 2–3 years in guest services and strong communication skills.

Qualifications

• Requires 2 to 3 years in guest services or a similar hospitality role.
• Excellent communication and interpersonal skills with colleagues and guests.
• Excellent customer service skills and enjoy creating delightful moments for guests.
• Able to thrive in a dynamic and fast paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversea the daily operations of the Front Desk and guest services.
• Provide exceptional customer service, address guest issues or complaints.
• Conduct staff training and customer service standard.
• Collaborate with Housekeeping, Maintenance and other departments.
• Maintain complete knowledge of all hotel products and services
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel

Skills

Guest Services

Front Desk

Customer Service

Interpersonal Skills

Communication

Problem Solving

Staff Training

Job description

ibis Styles Johor Iskandar Puteri is seeking a skilled Front Desk and Guest Services professional to oversee daily operations, ensure exceptional service, and resolve guest issues promptly.

You will train colleagues, collaborate with Housekeeping, Maintenance and other departments, and maintain knowledge of all hotel offerings and safety procedures to deliver consistently delightful stays. The role requires 2–3 years in guest services and strong communication skills.