Reservations & Front Office Leader

Acco; Iskandar Puteri; On-site; MYR 50,000 - 85,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth opportunities

CSR & ESG involvement

Job summary

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office professional to support the manager, lead teams, and ensure smooth guest services. The role focuses on effective communication, shift end reviews, and participation in front office projects to elevate service quality.

Experience with reservations, Opera PMS, and revenue management processes is essential. Training and development opportunities are offered within the Accor portfolio, with growth across properties.

Qualifications

• 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.
• Opera knowledge and good computer system skills.
• Involvement in reservations and understanding Revenue Management process.

Responsibilities

• Supports Front Office Manager to lead teams and improve guest services.
• Coordinate with Front Office Manager to report guest comments and ensure quick communication.
• Update and check handover notes to maintain clear communications.
• Meet with Front Office Manager every shift end to review daily activities.
• Participate in Front Office projects, proposing ideas to improve service quality.

Skills

Team leadership

Revenue management understanding

Tools

Opera knowledge

Computer systems

Job description

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office professional to support the manager, lead teams, and ensure smooth guest services. The role focuses on effective communication, shift end reviews, and participation in front office projects to elevate service quality.

Experience with reservations, Opera PMS, and revenue management processes is essential. Training and development opportunities are offered within the Accor portfolio, with growth across properties.