Front Office Lead & Reservations Manager

Accor; Iskandar Puteri; On-site; MYR 60,000 - 96,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth

CSR & ESG initiatives

Job summary

ibis Styles Johor Iskandar Puteri is seeking a Front Office professional to support the Front Office Manager, fostering a respectful, efficient team environment and ensuring guest satisfaction through proactive leadership. You will coordinate communications across front desk, reservations, and housekeeping, review daily handovers, and help plan shift coverage to deliver seamless service.

The role involves contributing to projects and initiatives led by the Front Office Manager, aiming to elevate

Qualifications

• 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.
• Opera knowledge and good computer system skills.
• Involvement in reservations and understanding of Revenue Management process.

Responsibilities

• Supports the Front Office Manager in building an environment where all teams feel valued, bringing them the support they need and to anticipate these needs through effective team relations.
• To contact with the Front Office Manager to report any guest comment, priority and to ensure a good coordination and quick communication on both sides.
• To update and to check the traces/ handover notes from the different sections of the Front Office to ensure that clear, constant and updated communications lines are kept within all teams.
• Formally meet with the Front Office Manager every end of the shift to make point on the daily activities and pending matters.
• To be involved in the projects and mission engaged by the Front Office Manager, providing opinion and ideas, constantly attempting to improve the quality of guest services and anticipating solutions for the Front Office operations.

Job description

ibis Styles Johor Iskandar Puteri is seeking a Front Office professional to support the Front Office Manager, fostering a respectful, efficient team environment and ensuring guest satisfaction through proactive leadership. You will coordinate communications across front desk, reservations, and housekeeping, review daily handovers, and help plan shift coverage to deliver seamless service.

The role involves contributing to projects and initiatives led by the Front Office Manager, aiming to elevate