Reservations & Front Office Leader — Guest Services

ibis, ibis Styles, ibis budget; Iskandar Puteri; In loco; MYR 78.000 - 134.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted hotel rates

Training & development

Career growth

CSR & ESG initiatives

Descrizione del lavoro

ibis Styles Johor Iskandar Puteri is seeking a professional Front Office Manager to lead daily operations, mentor a diverse team, and uphold service excellence for guests at the Johor Iskandar Puteri property.

You will coordinate with Revenue Management, reservations, and the front desk to ensure smooth handovers, swift responses to guest needs, and a welcoming, efficient experience in a vibrant Accor environment.

Competenze

• 5+ years in hospitality with leadership exposure.
• 2+ years as Front Office team lead; 1+ year as Duty Manager.

Mansioni

• Support the Front Office Manager to lead teams and deliver guest service.
• Coordinate handovers and ensure clear internal communications.
• Engage in projects to improve guest service quality.
• Oversee reservations and cooperate with Revenue Management.

Conoscenze

Team Leadership

Front Office

Reservations

Revenue Management

Strumenti

Opera PMS

Descrizione del lavoro

ibis Styles Johor Iskandar Puteri is seeking a professional Front Office Manager to lead daily operations, mentor a diverse team, and uphold service excellence for guests at the Johor Iskandar Puteri property.

You will coordinate with Revenue Management, reservations, and the front desk to ensure smooth handovers, swift responses to guest needs, and a welcoming, efficient experience in a vibrant Accor environment.