Guest Service Supervisor

Acco; Iskandar Puteri; On-site; MYR 562,000 - 830,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Global career growth

CSR & ESG initiatives

Job summary

ibis Styles Johor Iskandar Puteri invites an experienced Front Desk Supervisor to lead daily guest services and ensure memorable stays. You will coordinate with Housekeeping and other departments, handle guest issues, and uphold service standards across all touchpoints.

Join Accor's global network and enjoy employee benefits, training opportunities, and potential career growth within the property and worldwide.

Qualifications

• 2–3 years in guest services or related hospitality role.

Responsibilities

• Oversee the daily operations of the Front Desk and guest services.
• Provide exceptional customer service and address guest issues or complaints.
• Conduct staff training and uphold customer service standards.
• Collaborate with Housekeeping, Maintenance and other departments.
• Maintain complete knowledge of all hotel products and services.
• Be familiar with Emergency Procedures and SOPs.

Skills

Communication

Customer service

Problem solving

Interpersonal skills

Job description

ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.

ibis Styles Johor Iskandar Puteri is 20mins by car from the Johor Bahru city centre, 20mins from Singapore as well as within close proximity to Legoland Malaysia and EduCity Iskandar.

Job Description

1. Oversea the daily operations of the Front Desk and guest services.

2. Provide exceptional customer service, address guest issues or complaints.

3.Conduct staff training and customer service standard.

4. Collaborate with Housekeeping, Maintenance and other departments.

5. Maintain complete knowledge of all hotel products and services

6.Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel

Qualifications

• Requires at least 2 to 3 years in guest services or a similar hospitality role.
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.