Reservations Manager

Acco; Iskandar Puteri; On-site; MYR 50,000 - 85,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth opportunities

CSR & ESG involvement

Job summary

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office professional to support the manager, lead teams, and ensure smooth guest services. The role focuses on effective communication, shift end reviews, and participation in front office projects to elevate service quality.

Experience with reservations, Opera PMS, and revenue management processes is essential. Training and development opportunities are offered within the Accor portfolio, with growth across properties.

Qualifications

• 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.
• Opera knowledge and good computer system skills.
• Involvement in reservations and understanding Revenue Management process.

Responsibilities

• Supports Front Office Manager to lead teams and improve guest services.
• Coordinate with Front Office Manager to report guest comments and ensure quick communication.
• Update and check handover notes to maintain clear communications.
• Meet with Front Office Manager every shift end to review daily activities.
• Participate in Front Office projects, proposing ideas to improve service quality.

Skills

Team leadership

Revenue management understanding

Tools

Opera knowledge

Computer systems

Job description

ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.

ibis Styles Johor Iskandar Puteri is 20mins by car from the Johor Bahru city centre, 20mins from Singapore as well as within close proximity to Legoland Malaysia and EduCity Iskandar.

Job Description

1. Supports the Front Office Manager in building an environment where all teams feel valued, bringing them the support they need and to anticipate these needs through effective team relations.

2. To contact with the Front Office Manager to report any guest comment, priority and to ensure a good coordination and quick communication on both sides.

3. To update and to check the traces/ handover notes from the different sections of the Front Office to ensure that clear, constant and updated communications lines are kept within all teams.

4. Formally meet with the Front Office Manager every end of the shift to make point on the daily activities and pending matters.

5. To be involved in the projects and mission engaged by the Front Office Manager, providing opinion and ideas, constantly attempting to improve the quality of guest services and anticipating solutions for the Front Office operations.

Qualifications

1. 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.

2. Opera knowledge and good computer system skills.

3. Involvement in reservations and understanding of Revenue Management process.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.