Guest Service Supervisor

ibis, ibis Styles, ibis budget; Iskandar Puteri; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Discounted Accor rates

Job summary

ibis Styles Johor Iskandar Puteri is seeking a skilled Front Desk and Guest Services professional to oversee daily operations, ensure exceptional service, and resolve guest issues promptly.

You will train colleagues, collaborate with Housekeeping, Maintenance and other departments, and maintain knowledge of all hotel offerings and safety procedures to deliver consistently delightful stays. The role requires 2–3 years in guest services and strong communication skills.

Qualifications

• Requires 2 to 3 years in guest services or a similar hospitality role.
• Excellent communication and interpersonal skills with colleagues and guests.
• Excellent customer service skills and enjoy creating delightful moments for guests.
• Able to thrive in a dynamic and fast paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversea the daily operations of the Front Desk and guest services.
• Provide exceptional customer service, address guest issues or complaints.
• Conduct staff training and customer service standard.
• Collaborate with Housekeeping, Maintenance and other departments.
• Maintain complete knowledge of all hotel products and services
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel

Skills

Guest Services

Front Desk

Customer Service

Interpersonal Skills

Communication

Problem Solving

Staff Training

Job description

Company Description

ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.

Company Description

ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.

ibis Styles Johor Iskandar Puteri is 20mins by car from the Johor Bahru city centre, 20mins from Singapore as well as within close proximity to Legoland Malaysia and EduCity Iskandar.

Job Description

• Oversea the daily operations of the Front Desk and guest services.
• Provide exceptional customer service, address guest issues or complaints.
• Conduct staff training and customer service standard.
• Collaborate with Housekeeping, Maintenance and other departments.
• Maintain complete knowledge of all hotel products and services
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel

Qualifications

• Requires at least 2 to 3 years in guest services or a similar hospitality role.
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.