Front Office Manager

Acco; Iskandar Puteri; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career progression

Job summary

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office supervisor to oversee the entire Front Office operations, ensuring service standards align with the hotel’s strategic plan. You will analyze market trends, optimize room revenue, and coordinate group movements for meetings and conferences.

The role requires a Diploma in Tourism and Hospitality Management, at least 3 years’ relevant experience, and strong English proficiency.

Qualifications

• Diploma in Tourism and Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Supervise and manage overall Front Office operations in line with the hotel’s strategic plan and standards.
• Analyze market trends, review rooming lists and motivate Front Office staff to upsell rooms to increase revenue.
• Coordinate full house situations, handling overbooking and relocate pledges as needed.
• Coordinate and monitor major group movements for meetings and conferences, ensuring action plans cover all operations.
• Manage daily room inventory and liaise with Housekeeping to meet arrival times.
• Develop and conduct staff training programs to enhance skills and meet business needs.

Skills

English proficiency

Multilingual communication

Education

Diploma in Tourism and Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

ibis Styles Johor Iskandar Puteri is located strategically in the new administrative centre of Johor and within the flagship green business industrial park SiLC. With excellent connectivity via the major expressways. Ideal for family vacations with hip and trendy Family Rooms featured bunk beds, perfect for little ones to stay with their parents. The hotel boasts 152 rooms, a cafe deli and bar, restaurant and 4 modern meeting rooms. Ideal for leisure and business travelers.

ibis Styles Johor Iskandar Puteri is 20mins by car from the Johor Bahru city centre, 20mins from Singapore as well as within close proximity to Legoland Malaysia and EduCity Iskandar.

Job Description

1. This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.

2. Analyze market trend, review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue.

3. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

4. Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling.

5. Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.

6. Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Qualifications

1. Obtain Diploma in Tourism and Hospitality Management.

2. Minimum 3 years of relevant experience in a similar capacity.

3. Excellent reading, writing and oral proficiency in English language.

4. Ability to speak other languages and basic understanding of local languages will be an advantage.

5. Good working knowledge of MS Excel, Word and powerpoint.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.