Guest Experience & Facilities Administrator

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Cushman & Wakefield Kuala Lumpur is seeking a Front Desk and Facilities Administrator to deliver a professional workplace experience. You will manage front desk operations, provide administrative support, coordinate facilities services, and act as the first point of contact for visitors and vendors.

The role requires at least 2 years in reception/hospitality or vendor coordination, strong communication, and proficiency in Outlook/Word/Excel.

Qualifications

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience.
• 2 years of face-to-face interaction with customers preferred.
• Excellent verbal and written communication skills.
• Organization and attention to detail required.
• Must be able to work in a fast paced, high volume environment.
• Proficient in Outlook, Word and Excel.
• Positive attitude and providing customer service to a diverse population.

Responsibilities

• Serve as first point of contact for visitors, clients, vendors, and employees.
• Coordinate meeting room bookings and events, catering, and ad hoc requests.
• Provide travel and transportation assistance for visitors and employees.
• Manage incoming/outgoing mail and courier services.
• Maintain reception, meeting rooms, and guest areas to a professional standard.
• Provide administrative support and procurement-related tasks.
• Support KL Hub P2P activities: PO creation, SAP transactions, invoice processing, vendor administration.
• Manage stationery and locker allocations; perform other duties as assigned.
• Coordinate facilities work orders and liaise with building management and vendors.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Tools

Outlook

Word

Excel

Job description

Cushman & Wakefield Kuala Lumpur is seeking a Front Desk and Facilities Administrator to deliver a professional workplace experience. You will manage front desk operations, provide administrative support, coordinate facilities services, and act as the first point of contact for visitors and vendors.

The role requires at least 2 years in reception/hospitality or vendor coordination, strong communication, and proficiency in Outlook/Word/Excel.