Front Desk & Office Concierge

FWD Insurance; Kuala Lumpur; On-site; MYR 24,000 - 38,000; Full time

Job summary

FWD TIM in Kuala Lumpur is seeking a professional, organized, and service-oriented receptionist to create a welcoming front-office environment. You will manage visitor registration, access control, and coordinate with building management and vendors to maintain a smooth workplace operation.

The role requires a diploma or equivalent and strong communication skills in English. You will support meeting room bookings, office events, and daily administrative tasks in a busy, service-focused setting.

Qualifications

• Diploma or equivalent in Business Administration, Office Management, Hospitality, or related discipline.
• Experience in reception, office administration or facilities coordination preferred.
• Professional, customer-focused with strong interpersonal skills.
• Well organized, detail-oriented; able to manage multiple priorities.
• Proactive and resourceful with operational initiative.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams) and English communication.

Responsibilities

• Serve as first point of contact for visitors, delivering a welcoming front-office experience.
• Manage reception operations including visitor registration, access control, mail and courier services, and access cards.
• Ensure meeting rooms, pantries, reception and common areas are well maintained and stocked.
• Coordinate with Building Management, vendors and contractors on maintenance, cleaning, security and other facilities services.
• Prepare regular administrative reports; monitor office expenses, inventory and service requests.
• Support workplace health and safety requirements, including inspections and incident reporting.
• Coordinate meeting and office arrangements, including room bookings and refreshments.
• Provide office administration and expense support, including invoices and contracts.
• Support planning and execution of company events and employee engagement initiatives.
• Undertake other administrative and operational duties as required.

Skills

Customer service

Interpersonal communication

Organisational skills

Microsoft Office

English communication

Team player

Education

Diploma or equivalent in Business Administration/Office Management/Hospitality

Tools

Outlook

Word

Excel

Teams

Job description

FWD TIM in Kuala Lumpur is seeking a professional, organized, and service-oriented receptionist to create a welcoming front-office environment. You will manage visitor registration, access control, and coordinate with building management and vendors to maintain a smooth workplace operation.

The role requires a diploma or equivalent and strong communication skills in English. You will support meeting room bookings, office events, and daily administrative tasks in a busy, service-focused setting.