Growth-Oriented Service Account Manager - Malaysia

Ralliant; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Bonus or Equity

Job summary

Ralliant is seeking a Service Account Manager for Malaysia to lead service sales, expand contracts, and develop key accounts. You will interface with customers, coordinate with the service and sales teams, and drive revenue growth within the installed base.

You will manage quotations, contracts, and renewals while leveraging cross-functional teams to ensure on-time delivery and excellent customer experience. Willingness to travel across Malaysia and ASEAN is required.

Qualifications

• 5+ years of B2B sales or account management experience, preferably in calibration and repair services, test and measurement, or electronic instruments.
• Bachelor’s degree in Engineering, Electronics, Business or a related field.
• Strong communication, negotiation and presentation skills; fluent in English and Bahasa Malaysia. Mandarin is a plus.

Responsibilities

• Own the Malaysia service sales target and deliver double-digit growth in contract revenue.
• Grow calibration, repair, contract, option and MVS business across Tektronix, Keithley and EA installed base.
• Convert on-demand customers to service contracts and drive warranty and contract renewals.
• Identify high-potential key accounts in Malaysia and develop them with the Commercial team through joint account plans.
• Act as the main customer interface for quotations, negotiations, contracts and order-related requests.
• Collaborate with the Technical service team, CSR and operations to ensure on-time delivery and a strong customer experience.
• Maintain an accurate funnel and forecast in CRM, and support the rollout of digital and automated sales processes.

Skills

B2B sales

Account management

Negotiation

Communication

Presentations

English

Bahasa Malaysia

Education

Bachelor's degree in Engineering, Electronics, Business or related field

Job description

Ralliant is seeking a Service Account Manager for Malaysia to lead service sales, expand contracts, and develop key accounts. You will interface with customers, coordinate with the service and sales teams, and drive revenue growth within the installed base.

You will manage quotations, contracts, and renewals while leveraging cross-functional teams to ensure on-time delivery and excellent customer experience. Willingness to travel across Malaysia and ASEAN is required.