Client Success & Growth Specialist

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking an Account Manager to maintain and develop client relationships after engagement. The role reports to the Sales Manager and involves managing accounts, conducting follow-ups, and coordinating with Business Development for renewals and upsell opportunities.

Responsibilities include overseeing deliverables, post-training activities, and administrative tracking within client systems, as well as participating in client visits and training sessions, with occasional

Qualifications

• Experience in account management, client success, or corporate customer relations.
• Strong capability in relationship management and stakeholder engagement.

Responsibilities

• Manage ongoing client accounts post-engagement to ensure high service quality and client satisfaction.
• Conduct regular follow-up meetings with key stakeholders to assess learning outcomes and identify ongoing corporate needs.
• Collaborate with internal business development teams to support account growth, renewals, and solution upselling.
• Oversee programme deliverables, post-training activities, and administrative tracking within client management systems.
• Participate in client visits, training sessions, and occasional weekend corporate events as required.

Skills

Account & Relationship Management

Stakeholder Communication &Coord</name

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking an Account Manager to maintain and develop client relationships after engagement. The role reports to the Sales Manager and involves managing accounts, conducting follow-ups, and coordinating with Business Development for renewals and upsell opportunities.

Responsibilities include overseeing deliverables, post-training activities, and administrative tracking within client systems, as well as participating in client visits and training sessions, with occasional