Territory SMB Account Leader & Growth Architect

Second Talent; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Second Talent is seeking a Territory Account Executive/Manager in Malaysia to lead a designated SMB portfolio across Selangor or Johor. The role focuses on presenting the company's full-service solutions to business clients and building lasting relationships as a trusted supplier.

The successful candidate will manage account growth, handle inquiries, collaborate with internal teams, and participate in ongoing training to maintain service excellence and drive customer loyalty.

Qualifications

• Education: Diploma or Degree in Commerce, Business Administration, or a related field.
• Minimum 2 years of B2B sales experience, managing an SMB portfolio.
• Proficiency in Microsoft Office; experience with Solution Selling, Proactive Listening, and Sales Negotiation.
• Experience in Sales Pipeline Management.
• Professional fluency in English (verbal and written).

Responsibilities

• Establish and maintain rapport with customers to ensure long-term retention.
• Increase spend per account by driving product penetration and managing margins.
• Handle customer enquiries and provide after-sales service and support.
• Collaborate with internal teams to ensure overall customer satisfaction.
• Advocate for customer loyalty through dedicated account management.
• Perform ad-hoc tasks as assigned by the Area Sales Manager.
• Participate in training and development programs.
• Promote positive employee relationships through company events.

Skills

Microsoft Office

Solution Selling

Proactive Listening

Sales Negotiation

Sales Pipeline Management

Education

Commerce / Business Administration degree

Job description

Second Talent is seeking a Territory Account Executive/Manager in Malaysia to lead a designated SMB portfolio across Selangor or Johor. The role focuses on presenting the company's full-service solutions to business clients and building lasting relationships as a trusted supplier.

The successful candidate will manage account growth, handle inquiries, collaborate with internal teams, and participate in ongoing training to maintain service excellence and drive customer loyalty.