Global Logistics Customer Support Specialist

Toll Group; Malaysia; Hybrid; MYR 28,000 - 45,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-oriented data entry professional to support logistics operations. You will enter data per SOP, respond to information requests, and record information into CargoWise 1, ensuring accuracy and confidentiality.

This role supports continuous improvement initiatives and collaboration with customer-facing teams, helping move goods across road, air, sea and rail networks.

Qualifications

• Enter data according to Standard Operating Procedure (SOP).
• Respond to information requests and access relevant files.
• Record information into CargoWise 1 for processing.
• Check completed work for accuracy and completeness.
• Proactively communicate with customers via email and maintain confidentiality.
• Contribute to Continuous Improvement initiatives.

Responsibilities

• Enter data according to SOP.
• Respond to queries for information and access relevant files.
• Record information into CargoWise 1.
• Check completed work for accuracy.
• Proactively communicate with customer via email.
• Keep sensitive information confidential.
• Explore process improvement through Continuous Improvement initiative.

Skills

Data entry

SOP adherence

Email communication

Attention to detail

Record keeping

Tools

CargoWise

Job description

Toll Group in Malaysia is seeking a detail-oriented data entry professional to support logistics operations. You will enter data per SOP, respond to information requests, and record information into CargoWise 1, ensuring accuracy and confidentiality.

This role supports continuous improvement initiatives and collaboration with customer-facing teams, helping move goods across road, air, sea and rail networks.