Customer Service Specialist - Logistics & Order Support

Toll Group; Kampung Tiram Duku; On-site; MYR 33,480 - 46,872; Full time

Job summary

Toll Group is seeking a Customer Service professional based in Malaysia to support customers and account processes. The role involves maintaining strong customer relationships, handling transactions, and providing product and technical support to ensure service standards are met.

You will liaise with internal and external stakeholders and respond to inquiries, resolving issues promptly while upholding Toll Group’s commitments and processes.

Qualifications

• 1–3 years of job-related training/technical or vocational training required.

Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support related to customer transactions and feedback.
• Liaise with internal and external customers/stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues as defined by processes.

Job description

Toll Group is seeking a Customer Service professional based in Malaysia to support customers and account processes. The role involves maintaining strong customer relationships, handling transactions, and providing product and technical support to ensure service standards are met.

You will liaise with internal and external stakeholders and respond to inquiries, resolving issues promptly while upholding Toll Group’s commitments and processes.