Logistics Customer Support Specialist

Toll Group; Bayan Lepas; On-site; MYR 31,000 - 50,000; Full time

Job summary

Toll Group in Penang, Malaysia, is seeking a data-entry oriented professional to support logistics workflows. You will enter data per SOP, respond to information requests, and maintain accurate records in CargoWise 1 while ensuring confidentiality and data integrity.

You will communicate with customers via email, participate in process improvements, and uphold security standards as part of our compliance culture.

Responsibilities

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo wise 1
• Check completed work for accuracy
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

Job description

Toll Group in Penang, Malaysia, is seeking a data-entry oriented professional to support logistics workflows. You will enter data per SOP, respond to information requests, and maintain accurate records in CargoWise 1 while ensuring confidentiality and data integrity.

You will communicate with customers via email, participate in process improvements, and uphold security standards as part of our compliance culture.