Global Customer Service Intern: Order & Data Support

SCHAEFFLER; Kuala Lumpur; On-site; MYR 17,000 - 25,000; Part time

Job summary

Schaeffler Malaysia invites applications for an internship in customer service and order fulfilment based in Kuala Lumpur. You will assist with entering, checking and updating customer orders, while supporting the team in tracking status and providing routine updates to customers.

The programme targets students in business, supply chain, or administration, with a strong interest in order processing, data accuracy, and teamwork; Japanese language ability (N2+) is required.

Qualifications

• Pursuing an academic programme related to business, supply chain, logistics, or administration.
• Interest in customer service and order processing.
• Clear written and verbal communication skills.
• Organised approach to data entry and administrative tasks.
• Willing to learn customer and order-management systems.
• Cooperative attitude and readiness to ask for guidance when needed.
• Must be willing to complete minimum 6 months internship.
• Business level of Japanese language capability (N2+) required.

Responsibilities

• Enter, check, and update customer order information in relevant systems.
• Track order status and prepare routine updates for customers.
• Respond to customer enquiries and refer complex cases to the appropriate team member.
• Gather information to investigate order discrepancies or delivery delays.
• Coordinate routine information exchanges with sales, supply chain, and logistics colleagues.
• Maintain accurate records and organize order-related documents.
• Compile basic data and assist with reports or presentations on order volumes and progress.
• Participate in team meetings and training to learn customer service and order-fulfilment procedures.
• Assist with other tasks instructed by seniors related to daily operations.

Skills

Written & verbal communication

Organised data entry

Cooperative attitude

Japanese (N2+)

Education

Business/SC/Administration student

Tools

Office software

Job description

Schaeffler Malaysia invites applications for an internship in customer service and order fulfilment based in Kuala Lumpur. You will assist with entering, checking and updating customer orders, while supporting the team in tracking status and providing routine updates to customers.

The programme targets students in business, supply chain, or administration, with a strong interest in order processing, data accuracy, and teamwork; Japanese language ability (N2+) is required.