Quality Intern: Customer Care & Data Insights

Schneider Electric; Petaling Jaya; On-site; MYR 12,000 - 20,000; Part time

Job summary

Schneider Electric in Petaling Jaya, Malaysia is seeking a Quality Intern to improve customer satisfaction through proactive problem-solving and address post-sales quality complaints. This internship provides hands-on experience and the opportunity to engage with stakeholders while developing valuable skills in logistics management and data analytics.

The ideal candidate will be pursuing an engineering degree and possess a customer-oriented mindset. Collaboration and innovation are key as you work to ensure the best outcomes for customers.

Qualifications

• Ongoing degree in engineering, providing essential technical knowledge.
• Enjoy helping others and finding solutions to enhance customer satisfaction.
• Experience in handling customer inquiries is a plus.

Responsibilities

• Support the Front Office Quality team in addressing post-sales quality complaints.
• Utilize CRM tools to resolve quality complaints efficiently.
• Collaborate with teams to address customer issues and ensure swift resolutions.
• Participate in customer site visits to present solutions and gather feedback.

Skills

Customer-oriented mindset

Coordination skills

Problem-solving skills

Analytical skills

Education

Ongoing degree in engineering

Tools

Salesforce

Data Analytics tools

Tableau

Job description

Schneider Electric in Petaling Jaya, Malaysia is seeking a Quality Intern to improve customer satisfaction through proactive problem-solving and address post-sales quality complaints. This internship provides hands-on experience and the opportunity to engage with stakeholders while developing valuable skills in logistics management and data analytics.

The ideal candidate will be pursuing an engineering degree and possess a customer-oriented mindset. Collaboration and innovation are key as you work to ensure the best outcomes for customers.