Customer Service Intern

SCHAEFFLER; Kuala Lumpur; On-site; MYR 17,000 - 25,000; Part time

Job summary

Schaeffler Malaysia invites applications for an internship in customer service and order fulfilment based in Kuala Lumpur. You will assist with entering, checking and updating customer orders, while supporting the team in tracking status and providing routine updates to customers.

The programme targets students in business, supply chain, or administration, with a strong interest in order processing, data accuracy, and teamwork; Japanese language ability (N2+) is required.

Qualifications

• Pursuing an academic programme related to business, supply chain, logistics, or administration.
• Interest in customer service and order processing.
• Clear written and verbal communication skills.
• Organised approach to data entry and administrative tasks.
• Willing to learn customer and order-management systems.
• Cooperative attitude and readiness to ask for guidance when needed.
• Must be willing to complete minimum 6 months internship.
• Business level of Japanese language capability (N2+) required.

Responsibilities

• Enter, check, and update customer order information in relevant systems.
• Track order status and prepare routine updates for customers.
• Respond to customer enquiries and refer complex cases to the appropriate team member.
• Gather information to investigate order discrepancies or delivery delays.
• Coordinate routine information exchanges with sales, supply chain, and logistics colleagues.
• Maintain accurate records and organize order-related documents.
• Compile basic data and assist with reports or presentations on order volumes and progress.
• Participate in team meetings and training to learn customer service and order-fulfilment procedures.
• Assist with other tasks instructed by seniors related to daily operations.

Skills

Written & verbal communication

Organised data entry

Cooperative attitude

Japanese (N2+)

Education

Business/SC/Administration student

Tools

Office software

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Key Responsibilities

• Assist with entering, checking, and updating customer order information in relevant systems.
• Support the team in tracking order status and preparing routine updates for customers.
• Help respond to customer enquiries, referring complex or sensitive cases to the appropriate team member.
• Gather and organize information needed to investigate order discrepancies or delivery delays.
• Coordinate routine information exchanges with sales, supply chain, and logistics colleagues.
• Maintain accurate records and help organize order-related documents.
• Compile basic data and assist with reports or presentations on order volumes, processing progress, or recurring issues.
• Participate in team meetings and training to learn customer service and order-fulfilment procedures.
• Assist with other tasks instructed by seniors related to daily operations.

Your Qualifications

• Currently pursuing an academic programme relevant to business, supply chain, logistics, or administration.
• Interest in customer service, order processing, and how supply-chain operations work.
• Clear written and verbal communication skills.
• Careful, organized approach to data entry and administrative tasks.
• Comfortable using standard office software; willingness to learn customer and order-management systems.
• Cooperative attitude and readiness to ask for guidance when needed.
• Must willing to complete minimum 6 months internship.
• Business level of Japanese language capabily is required(N2 and above)

Keywords:Graduates;Others;Full-Time;Limited;Administration, Services & Support;

The Schaeffler Group has been driving forward groundbreaking inventions and developments in the field of motion technology for over 75 years. With innovative technologies, products, and services for electric mobility, CO₂-efficient drives, chassis solutions and renewable energies, the company is a reliable partner for making motion more efficient, intelligent, and sustainable – over the entire life cycle. Schaeffler describes its comprehensive range of products and services in the mobility ecosystem by means of eight product families: From bearing solutions and all types of linear guidance systems through to repair and monitoring services.

The Schaeffler Group has been driving forward groundbreaking inventions and developments in the field of motion technology for over 75 years. With innovative technologies, products, and services for electric mobility, CO₂-efficient drives, chassis solutions and renewable energies, the company is a reliable partner for making motion more efficient, intelligent, and sustainable – over the entire life cycle. Schaeffler describes its comprehensive range of products and services in the mobility ecosystem by means of eight product families: From bearing solutions and all types of linear guidance systems through to repair and monitoring services.