Customer Care Internship: Global Impact & Career Growth

DHL Express; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Benefits offered by this job

Great culture

Benefits program

Career support

Exposure to CS ops

Future hires pool

Job summary

DHL Express in Kuala Lumpur is seeking a customer service-oriented professional to support day-to-day operations, respond to inquiries, and help maintain trackers. The role emphasizes accurate communication, empathy, and teamwork within an international shipping environment.

You will work with cross-functional teams, handle basic reporting, and contribute to process improvements in a fast-paced setting. This is a full-time on-site position offering exposure to SLA management and customer service

Qualifications

• Strong written and verbal English proficiency; ability to draft clear responses.
• Empathy, patience and a problem-solving mindset.
• Proficiency in Microsoft Office and basic reporting.
• Willingness to learn quickly and adapt to a dynamic working environment.

Responsibilities

• Respond to customer inquiries and help with day-to-day tasks.
• Update trackers and assist with admin tasks.
• Collaborate with Supervisors on process improvements or automation.

Skills

English proficiency

Empathy

Problem solving

MS Office

Collaboration

Tools

MS Office

Job description

DHL Express in Kuala Lumpur is seeking a customer service-oriented professional to support day-to-day operations, respond to inquiries, and help maintain trackers. The role emphasizes accurate communication, empathy, and teamwork within an international shipping environment.

You will work with cross-functional teams, handle basic reporting, and contribute to process improvements in a fast-paced setting. This is a full-time on-site position offering exposure to SLA management and customer service