Global Customer Care & Key Account Internship

DHL Express (Malaysia) Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 17.000 - 28.000; Teilzeit

Zusammenfassung

DHL Express (Malaysia) Sdn Bhd offers an internship in Contact Centre, Customer Care and Key Account Support in Kuala Lumpur. You will handle inquiries, update trackers, and assist administrative tasks while learning in a global logistics environment.

You will work with cross-functional teams, contribute to data extraction and reporting, and get exposure to Rev Gen campaigns and KA activities, backed by strong English communication and a collaborative mindset.

Qualifikationen

• Excellent written and spoken English.
• Ability to draft clear responses and maintain professionalism.
• Willingness to learn quickly in a dynamic environment.
• Team collaboration across cross-functional groups.

Aufgaben

• Respond to customer inquiries and update trackers; assist with admin tasks.
• Support non-voice operations and data extraction for reports.
• Maintain and organize SharePoint and Teams repositories; assist Rev Gen and KA tasks.
• Contribute to process improvements and automation projects.

Kenntnisse

English communication

Empathy & problem-solving

MS Office

Analytical skills

Ausbildung

Pursuing bachelor/diploma in relevant field

Tools

SharePoint

Microsoft Teams

Data extraction tools

Jobbeschreibung

DHL Express (Malaysia) Sdn Bhd offers an internship in Contact Centre, Customer Care and Key Account Support in Kuala Lumpur. You will handle inquiries, update trackers, and assist administrative tasks while learning in a global logistics environment.

You will work with cross-functional teams, contribute to data extraction and reporting, and get exposure to Rev Gen campaigns and KA activities, backed by strong English communication and a collaborative mindset.