Customer Service Intern: Logistics & Quality Support

Matrix Flavours & Fragrances Sdn Bhd; Subang Jaya; On-site; MYR 20,000 - 30,000; Full time

Job summary

Matrix Flavours & Fragrances Sdn Bhd is seeking a Customer Service Intern to join our Customer Relationship Management team in Subang Jaya, Selangor. This full-time internship offers hands-on experience in client relations, order processing, and logistics coordination within the food ingredients sector.

You will work alongside experienced professionals to help deliver excellent service, accurate product information, and seamless order fulfillment for top client satisfaction.

Qualifications

• Currently pursuing or recently graduated with a degree or diploma in Business Administration, Supply Chain, Food Science or related fields.
• Strong attention to detail and ability to follow procedures and log client information accurately.
• Basic understanding of customer service principles, order processing workflows and issue resolution.
• Good organisation and record-keeping skills to manage databases and documentation.
• Ability to work independently and with cross-functional teams including Logistics, QA and Sales.

Responsibilities

• Respond professionally to customer inquiries, feedback, and complaints via email, phone, and social channels.
• Assist in processing sales orders and coordinate with logistics to track delivery schedules.
• Bridge communication with QA and production to resolve product quality feedback.
• Provide clear product information on Halal status, allergens, ingredients, and shelf-life.
• Maintain and update customer interaction logs, client databases, and distributor records.
• Support administrative tasks and help prepare basic service reports for quality improvements.

Skills

Customer service

Order processing

Logistics coordination

CRM systems

Communication

Microsoft Excel

Education

Business Administration

Supply Chain

Food Science/Technology

Tools

CRM software

Job description

Matrix Flavours & Fragrances Sdn Bhd is seeking a Customer Service Intern to join our Customer Relationship Management team in Subang Jaya, Selangor. This full-time internship offers hands-on experience in client relations, order processing, and logistics coordination within the food ingredients sector.

You will work alongside experienced professionals to help deliver excellent service, accurate product information, and seamless order fulfillment for top client satisfaction.