GCP L2 Cloud Engineer (Mandarin) – APAC

NTT DATA, Inc.; Cyberjaya; On-site; MYR 144,000 - 288,000; Full time

Job summary

NTT DATA is recruiting for a Level 2 cloud support role based in Malaysia, Cyberjaya. You will provide technical support and operational management for Google Cloud Platform environments, serving Mandarin-speaking customers across the Asia Pacific region.

You will troubleshoot incidents, perform RCA, manage migrations, and create runbooks and knowledge articles, while collaborating with L3 engineers and internal teams to ensure stable cloud services.

Qualifications

• 4+ years of cloud infrastructure or support experience.
• Hands-on experience with Google Cloud Platform.
• Strong knowledge of Linux administration, networking, Kubernetes and container technologies, IAM and cloud security concepts, and incident/problem management processes.
• Scripting skills (Python, Bash, PowerShell, or Terraform).
• Experience with monitoring and logging tools.

Responsibilities

• Provide Level 2 technical support and operational management for GCP environments.
• Troubleshoot production incidents and service disruptions.
• Perform root cause analysis (RCA) and implement corrective actions.
• Monitor cloud infrastructure using Google Cloud Operations Suite.
• Escalate complex issues to L3 engineers or Google support when required.
• Support cloud migration, deployment, and optimization activities.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Skills

Cloud infrastructure

Google Cloud Platform

Linux administration

Networking

Kubernetes

IAM & security

Incident management

Scripting (Python/Bash/PowerShell/Ter-

Monitoring & logging

Mandarin & English

Job description

NTT DATA is recruiting for a Level 2 cloud support role based in Malaysia, Cyberjaya. You will provide technical support and operational management for Google Cloud Platform environments, serving Mandarin-speaking customers across the Asia Pacific region.

You will troubleshoot incidents, perform RCA, manage migrations, and create runbooks and knowledge articles, while collaborating with L3 engineers and internal teams to ensure stable cloud services.