GCP Cloud Support Engineer (L2) – Mandarin APAC

NTT Limited

Cyberjaya

Sur place

MYR 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

NTT DATA seeks a Level 2 Cloud Support Engineer to provide Mandarin-speaking technical support for Google Cloud Platform environments across the Asia Pacific region. You will manage GCP services, troubleshoot incidents, and perform RCA to implement corrective actions.

Documentation and runbooks will be created to support ongoing operations. The role requires strong knowledge of Linux, networking, Kubernetes, IAM, and cloud security, plus proficiency in Mandarin and English for effective customer

Qualifications

4+ years of cloud infrastructure or support experience.
Hands-on experience with Google Cloud Platform.
Strong knowledge of Linux administration, networking, Kubernetes, IAM, and cloud security.
Experience with monitoring and logging tools.
Fluent Mandarin (Simplified Chinese) and English; ability to explain technical concepts.

Responsabilités

Manage and support GCP services including Compute Engine, GKE, Cloud Storage, Cloud SQL, and VPC Networking.
Troubleshoot production incidents and perform root cause analysis (RCA).
Escalate complex issues to L3 engineers or Google support as needed.
Create and maintain technical documentation, runbooks, and knowledge articles.
Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.