Mandarin GCP Cloud Support Engineer L2

NTT Ltd.; Sepang; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a Mandarin-speaking Level 2 cloud support specialist to manage and optimize Google Cloud Platform environments across the Asia Pacific region. You will handle incidents, perform RCA, and collaborate with L3 teams and Google support as needed.

Ideal candidates have 4+ years in cloud infrastructure or support, strong GCP experience, Linux, Kubernetes, IAM and security knowledge, plus scripting skills.

Qualifications

• 4+ years of cloud infrastructure or support experience.
• Hands-on experience with Google Cloud Platform.
• Strong knowledge of Linux administration, networking, Kubernetes, IAM and cloud security concepts.
• Incident and problem management processes.
• Scripting skills (Python, Bash, PowerShell or Terraform).
• Experience with monitoring and logging tools.

Responsibilities

• Manage and support GCP services, including Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC Networking, IAM & Security.
• Troubleshoot production incidents and service disruptions.
• Perform root cause analysis and implement corrective actions.
• Monitor cloud infrastructure using Google Cloud Operations Suite.
• Escalate complex issues to L3 engineers or Google support when required.
• Support cloud migration, deployment, and optimization activities.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Skills

Google Cloud

Linux Admin

Networking

Kubernetes

Cloud Security

Scripting

Tools

Terraform

Google Cloud Operations Suite

Job description

NTT DATA is seeking a Mandarin-speaking Level 2 cloud support specialist to manage and optimize Google Cloud Platform environments across the Asia Pacific region. You will handle incidents, perform RCA, and collaborate with L3 teams and Google support as needed.

Ideal candidates have 4+ years in cloud infrastructure or support, strong GCP experience, Linux, Kubernetes, IAM and security knowledge, plus scripting skills.