Cloud Support Engineer (L2) (Mandarin Speaking)

NTT Ltd.; Sepang; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a Mandarin-speaking Level 2 cloud support specialist to manage and optimize Google Cloud Platform environments across the Asia Pacific region. You will handle incidents, perform RCA, and collaborate with L3 teams and Google support as needed.

Ideal candidates have 4+ years in cloud infrastructure or support, strong GCP experience, Linux, Kubernetes, IAM and security knowledge, plus scripting skills.

Qualifications

• 4+ years of cloud infrastructure or support experience.
• Hands-on experience with Google Cloud Platform.
• Strong knowledge of Linux administration, networking, Kubernetes, IAM and cloud security concepts.
• Incident and problem management processes.
• Scripting skills (Python, Bash, PowerShell or Terraform).
• Experience with monitoring and logging tools.

Responsibilities

• Manage and support GCP services, including Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC Networking, IAM & Security.
• Troubleshoot production incidents and service disruptions.
• Perform root cause analysis and implement corrective actions.
• Monitor cloud infrastructure using Google Cloud Operations Suite.
• Escalate complex issues to L3 engineers or Google support when required.
• Support cloud migration, deployment, and optimization activities.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Skills

Google Cloud

Linux Admin

Networking

Kubernetes

Cloud Security

Scripting

Tools

Terraform

Google Cloud Operations Suite

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Overview

Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region.

Key Responsibilities

• Manage and support GCP services, including:
  • Compute Engine
  • Google Kubernetes Engine (GKE)
  • Cloud Storage
  • Cloud SQL
  • VPC Networking
  • IAM & Security Services
• Troubleshoot production incidents and service disruptions.
• Perform root cause analysis (RCA) and implement corrective actions.
• Monitor cloud infrastructure using Google Cloud Operations Suite (formerly Stackdriver).
• Escalate complex issues to L3 engineers or Google support when required.
• Support cloud migration, deployment, and optimization activities.
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Required Skills

• 4+ years of cloud infrastructure or support experience.
• Hands‑on experience with Google Cloud Platform.
• Strong knowledge of:
  • Linux administration
  • Networking (DNS, TCP/IP, Load Balancers, Firewalls)
  • Kubernetes and container technologies
  • IAM and cloud security concepts
  • Incident and problem management processes
• Scripting skills (Python, Bash, PowerShell, or Terraform).
• Experience with monitoring and logging tools.

Language Requirements

• Fluent Mandarin (Simplified Chinese) and English.
• Ability to communicate technical concepts effectively with Mandarin-speaking customers and internal teams.

Preferred Certifications

• Google Associate Cloud Engineer
• Google Professional Cloud Architect
• Google Professional Cloud DevOps Engineer

Typical L2 Support Activities

• Incident diagnosis and resolution
• Service request fulfilment
• Performance troubleshooting
• Patch and maintenance support
• Infrastructure monitoring
• Escalation management
• Customer communication and status updates

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.