Cloud Operations L2 Engineer - APAC (On-Call/Shifts)

SICPA; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

SICPA seeks a Digital Operations L2 Cloud Support Engineer for APAC in Cyberjaya, Malaysia. You will operate the cloud-based digital solutions, deploy upgrades, and manage resources to ensure business continuity, while handling incidents escalated from L1 and updating ticketing systems.

You will deploy configuration changes, perform troubleshooting, and contribute to knowledge base and process documentation.

Qualifications

• You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
• You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
• Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
• Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
• Excellent analytical and problem-solving abilities
• Strong stakeholder management, customer service, communication, and documentation skills.
• Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
• Fluent in Malay and English; additional language skills are an advantage.
• ITIL certification is a plus.
• A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.

Responsibilities

• Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
• Perform configuration changes and deployment of new versions.
• Respond to Incidents and Requests escalated by Digital Operations L1 Support
• Update Incidents and Requests in Ticketing tool
• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
• Perform Root Cause Analysis, document findings and drive corrective actions
• Escalate Incidents and Requests to L3 Support where appropriate.
• Maintain Knowledge Base
• Contribute to the maintenance of Process Documentation

Skills

Kafka

SQL

Splunk

AWS CloudWatch

Grafana

Prometheus

Docker

Kubernetes

Bash

Python

Postman

ArgoCD

Argo Workflows

Education

Bachelor's degree in IT or related

Job description

SICPA seeks a Digital Operations L2 Cloud Support Engineer for APAC in Cyberjaya, Malaysia. You will operate the cloud-based digital solutions, deploy upgrades, and manage resources to ensure business continuity, while handling incidents escalated from L1 and updating ticketing systems.

You will deploy configuration changes, perform troubleshooting, and contribute to knowledge base and process documentation.