Full Price - Sales Associate (Aeon Seremban 2)

Clarks; Seremban; On-site; MYR 18,000 - 24,000; Full time

Job summary

Clarks in Seremban, Malaysia is seeking a store associate to demonstrate products, explain services, and engage customers to drive purchases.

You will maintain store standards, perform stock checks, and support visual merchandising while delivering excellent service. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry awareness.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products or services to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Keep records of sales via POS system.
• Replenish shelves and ensure visual merchandising guidelines are followed.
• Observe punctuality and grooming standards.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic stock counts.
• Attend to customer feedback and escalate when necessary.

Skills

English proficient

Bahasa Malaysia proficient

Mandarin a plus

Excellent communication

Self-discipline

Education

SPM level education

Tools

POS system knowledge

Job description

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalated, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined