Full Price - Sales Associate (Aeon Seremban 2)

Clarks Outlet; Seremban; Sur place; MYR 20 000 - 31 000; Plein temps

Résumé du poste

Clarks Outlet is seeking a customer-focused retail associate to engage shoppers, demonstrate footwear, and provide product information in a busy store. You will identify interested customers, educate them on promotions, and contribute to sales targets while maintaining POS accuracy.

The role requires store operations knowledge and strong communication in English and Bahasa Malaysia; Mandarin is a plus. A welcoming, professional appearance and adherence to visual merchandising standards are

Qualifications

• SPM level education is required.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation experience is preferred.

Responsabilités

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Handle records of sale via the POS system.
• Replenish shelves and ensure visual merchandising guidelines are followed.
• Provide excellent service to customers and vendors.
• Attend to customer feedback and escalations when necessary.

Connaissances

Fluent English

Bahasa Malaysia fluent

Mandarin would be a plus

Good communication skills

Engage general consumers

Self-discipline

Formation

SPM level

Outils

Microsoft Office (Words, Excel)

POS system

Description du poste

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalated, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined