Part Time - Sales Associate ( Mesra Mall)

Clarks Outlet; Malaysia; Hybrid; MYR 22,000 - 33,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a customer-focused Sales Associate to demonstrate products, educate customers about features, and persuade toward purchases in a fast-paced retail environment.

You will identify qualified customers, upsell and cross-sell when opportunities arise, maintain visual merchandising, handle POS transactions, and contribute to meeting individual sales targets while upholding brand standards. Fluency in English and Bahasa Malaysia is expected, with Mandarin a plus.

Qualifications

• SPM level education is required.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation familiarity.
• Footwear industry knowledge preferred.
• Basic visual merchandising understanding.
• Housekeeping and professional appearance standards.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested and qualified customers and provide product information.
• Deliver promotions and incentives to educate customers about purchases.
• Achieve personal sales targets and meet sell-through goals.
• Perform up-sell and cross-sell when opportunities arise.
• Record sales via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Maintain cleanliness and housekeeping of the store area.
• Provide excellent service to customers and vendors.
• Conduct stock checks and counts as instructed.
• Implement visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Report security breaches when necessary.
• Address customer feedback and escalate when needed.

Skills

Customer service

English proficiency

Bahasa Malaysia

Communication skills

Retail operations

Visual merchandising

Footwear industry knowledge

Teamwork

Self-discipline

Education

SPM level

Tools

POS system

MS Office

Job description

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to expedite issues, where necessary
• Self-disciplined