Full Price - Sales Associate (Aeon Seremban 2)

Clarks group; Seremban; On-site; MYR 24,000 - 42,000; Full time

Job summary

Clarks group is seeking a frontline retail associate to demonstrate products, engage customers, and drive sales in a mall or street-front store in Malaysia. You will educate customers on brand offerings, handle queries, and maintain visual merchandising effectively.

The role emphasizes service quality, stock handling, and adherence to store standards while meeting personal sales targets. Fluency in English and Bahasa Malaysia is essential, with Mandarin a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation experience.
• Footwear industry knowledge and basic visual merchandising.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sales via the POS system.
• Replenish shelves and ensure visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store environment security and report breaches.
• Attend to customer feedback and escalate when necessary.

Skills

Fluent in English

Bahasa Malaysia

Mandarin (plus)

Customer service

Communication skills

Visual merchandising

Stock taking

Education

SPM level

Tools

POS system

Microsoft Office

Job description

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalated, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined