Customer Service Advisor I — Empathetic Support Pro

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I in Customer Service to handle inbound/outbound calls or online inquiries, delivering standard support and resolving routine issues for clients.

The role emphasizes polite interaction, product knowledge, and accurate record-keeping while aiming to improve customer satisfaction and drive key metrics in a dynamic, fast-paced environment.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Effective written and verbal communication.
• Reliable with attention to detail and ability to multitask.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; use tools to provide resolution.
• Listen attentively; show empathy and build rapport.
• Greet customers politely following procedures.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and document accounts.
• Participate to improve customer satisfaction and business performance.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by directing to published materials or senior staff.

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I in Customer Service to handle inbound/outbound calls or online inquiries, delivering standard support and resolving routine issues for clients.

The role emphasizes polite interaction, product knowledge, and accurate record-keeping while aiming to improve customer satisfaction and drive key metrics in a dynamic, fast-paced environment.