Front Desk & Guest Services Specialist (Flexible Hours)

Hotel Pak Fook; Kuala Lumpur; On-site; MYR 24,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Flexible working arrangements

Job summary

Hotel Pak Fook in Kuala Lumpur is seeking passionate individuals to join our front desk team. You will greet guests, assist with check-in/out, handle inquiries, manage reservations, and coordinate with departments to ensure a smooth guest experience.

A customer-service mindset and interest in travel are essential, with shift-based work experience preferred. We offer a supportive team, competitive salary, health benefits, paid leave, and opportunities for career progression in a friendly

Qualifications

• Front desk experience or guest-facing role preferred.
• Excellent communication and guest service mindset.
• Familiar with reservations and property management systems.
• Willingness to work in shift-based environment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to inquiries and provide local information.
• Handle phone calls and messages professionally.
• Manage reservations and update guest records.
• Coordinate with hotel departments for seamless stays.
• Maintain neat front desk area and station.
• Process reservations via hotel website and OTA platforms.
• Support daily hotel operations to enhance guest experience.

Skills

Front desk experience

Customer service

Communication skills

Shift-based work

Tools

Property Management System

Job description

Hotel Pak Fook in Kuala Lumpur is seeking passionate individuals to join our front desk team. You will greet guests, assist with check-in/out, handle inquiries, manage reservations, and coordinate with departments to ensure a smooth guest experience.

A customer-service mindset and interest in travel are essential, with shift-based work experience preferred. We offer a supportive team, competitive salary, health benefits, paid leave, and opportunities for career progression in a friendly