Front Office Assistant

RESORT VILLA DEVELOPMENT SDN. BHD.; Putrajaya; On-site; MYR 31,000 - 50,000; Full time

Job summary

RESORT VILLA DEVELOPMENT SDN. BHD. is seeking a Front Office Assistant to be the face of the resort, managing guest check-ins/outs, reservations, and concierge tasks to ensure a seamless stay.

You will navigate PMS systems, handle guest requests with professionalism, and work closely with housekeeping and maintenance to fulfill VIP amenities and accessibility needs. Fresh graduates are welcome to apply.

Qualifications

• Minimum SPM qualification.
• Diploma in Hospitality Management or related field is an advantage.
• Fresh graduates are encouraged to apply.
• Previous experience in Front Office, Customer Service, or Hospitality is preferred.
• Good communication skills in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to work on shifts, weekends, and public holidays.
• Strong problem-solving skills and attention to detail.
• Positive attitude and passion for delivering excellent guest service.

Responsibilities

• Handle guest check-ins and check-outs with accuracy and efficiency.
• Verify reservations and manage room assignments.
• Answer multi-line phone systems and assist with billing or currency exchanges.
• Act as concierge by providing local recommendations and arranging transportation.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.

Skills

Front Office

Customer Service

Hospitality

English proficiency

Bahasa Malaysia proficiency

Education

Diploma in Hospitality Management

Tools

Microsoft Office

Job description

In the hospitality industry, a Front Office Assistant is the primary point of contact for guests, serving as the face of the hotel or resort and ensuring a seamless experience from arrival to departure. You are responsible for managing the guest lifecycle, which includes processing check-ins and check-outs, verifying reservations, and handling room assignments with accuracy and efficiency. Beyond administrative tasks like answering multi-line phone systems and managing billing or currency exchanges, you act as a concierge by providing expert local recommendations, arranging transportation, and resolving guest concerns with a high degree of professionalism and empathy.

This role requires an exceptional blend of technical proficiency and soft skills, as you must navigate property management systems (PMS) while maintaining a warm, welcoming demeanor under pressure. You will often coordinate closely with housekeeping and maintenance departments to ensure room readiness and fulfill special guest requests, such as VIP amenities or accessibility needs. To succeed, you need strong multitasking abilities, and a commitment to service excellence that turns a routine stay into a memorable experience for every traveler.

Requirements

Minimum SPM qualification; Diploma in Hospitality Management or related field is an advantage.

Fresh graduates are encouraged to apply.

Previous experience in Front Office, Customer Service, or Hospitality is preferred.

Good communication skills in English and Bahasa Malaysia.

Pleasant personality with strong interpersonal skills.

Proficient in Microsoft Office applications.

Able to work on shifts, weekends, and public holidays.

Strong problem-solving skills and attention to detail.

Positive attitude and passion for delivering excellent guest service.