Front Desk & Guest Services Associate — Career Growth

Sleeping Lion Suites; Kuala Lumpur; Vor Ort; MYR 24.000 - 40.000; Vollzeit

Benefits dieser Stelle

Free Parking

Staff Discount

Opportunities for career growth

A friendly and professional work env

Free parking

Maternity leave

Parental leave

Zusammenfassung

Sleeping Lion Suites in Kuala Lumpur seeks a reliable Front Desk Associate to ensure a pleasant stay for guests. You will greet guests, check them in and out, manage reservations, and provide excellent customer service with a friendly, professional demeanor.

Fresh graduates welcome; prior front desk experience preferred but not required. You should be able to multi-task, stay calm under pressure, and be proficient with hotel computer systems.

Qualifikationen

• Previous experience in front desk role preferred but not required.
• Fresh graduates welcome.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and stay calm under pressure.
• Proficiency in computer systems.

Aufgaben

• Greet and welcome guests upon arrival with a friendly demeanor.
• Register guests and assign rooms, ensuring all check-in procedures are followed.
• Process check-outs efficiently and accurately, handling payments and providing receipts.
• Manage reservations and bookings, both in person and over the phone.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a clean and organized front desk and lobby area.

Kenntnisse

Customer service

Communication

Computer literacy

Jobbeschreibung

Sleeping Lion Suites in Kuala Lumpur seeks a reliable Front Desk Associate to ensure a pleasant stay for guests. You will greet guests, check them in and out, manage reservations, and provide excellent customer service with a friendly, professional demeanor.

Fresh graduates welcome; prior front desk experience preferred but not required. You should be able to multi-task, stay calm under pressure, and be proficient with hotel computer systems.