Front Office Associate

Hotel Pak Fook; Kuala Lumpur; On-site; MYR 24,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Flexible working arrangements

Job summary

Hotel Pak Fook in Kuala Lumpur is seeking passionate individuals to join our front desk team. You will greet guests, assist with check-in/out, handle inquiries, manage reservations, and coordinate with departments to ensure a smooth guest experience.

A customer-service mindset and interest in travel are essential, with shift-based work experience preferred. We offer a supportive team, competitive salary, health benefits, paid leave, and opportunities for career progression in a friendly

Qualifications

• Front desk experience or guest-facing role preferred.
• Excellent communication and guest service mindset.
• Familiar with reservations and property management systems.
• Willingness to work in shift-based environment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to inquiries and provide local information.
• Handle phone calls and messages professionally.
• Manage reservations and update guest records.
• Coordinate with hotel departments for seamless stays.
• Maintain neat front desk area and station.
• Process reservations via hotel website and OTA platforms.
• Support daily hotel operations to enhance guest experience.

Skills

Front desk experience

Customer service

Communication skills

Shift-based work

Tools

Property Management System

Job description

Pak Fook Hotel Chow Kit is looking for passionate and responsible crew members to join our team. If you enjoy meeting people, have a positive attitude, and are interested in the hotel and travel industry, we'd love to hear from you. You will be responsible for efficiently managing all front desk operations to ensure the smooth running of the hotel.

What you'll be doing

• Greet and assist guests with check-in and check-out procedures
• Respond to guest inquiries, provide information about hotel facilities and the local area and resolve customer issues.
• Handle incoming phone calls and messages in a professional manner
• Manage room reservations and maintain accurate guest records
• Coordinate with other hotel departments to ensure a seamless guest experience
• Maintain a neat and organised front desk area
• Manage reservations through the hotel website and OTA platforms
• Support daily hotel operations to ensure an excellent guest experience

We're Looking For Someone Who

• Has a strong sense of responsibility and takes initiative
• Demonstrates excellent communication and customer service skills
• Has an interest in the hotel and travel industry
• Understands the nature of hotel operations and shift-based work
• Has previous hotel experience in hotel industry, familiar with hotel reservation and property management systems.

What we offer

At Hotel Pak Fook, we are committed to providing our employees with a positive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including health insurance, paid time off, and opportunities for career development and progression. We also prioritise work-life balance and have flexible working arrangements to support our employee needs.

About us

Hotel Pak Fook is a trusted budget hotel in Kuala Lumpur, providing comfortable and affordable accommodation for both business and leisure travelers. With a commitment to value, convenience, and friendly service, we aim to deliver pleasant and hassle-free stays for our guests while fostering a supportive and welcoming environment for our staff.