Front Desk & Guest Experience Specialist (Hotel)

Private Advertiser; Kuala Lumpur; On-site; MYR 31,000 - 54,000; Full time

Benefits offered by this job

Meal allowances

Discounts on accommodation

Job summary

Private Advertiser in Kuala Lumpur is seeking a dedicated Hotel Front Office staff member for a full-time, on-site role. You will be the first contact for guests, delivering warm service and efficient check-in/out, while coordinating with housekeeping and other teams to ensure a smooth stay.

The ideal candidate has completed secondary education, strong English communication, and a customer-focused mindset. Experience in front office or guest services is preferred, with flexible shifts including

Qualifications

• Secondary education completed.
• Experience in front office, hotel reception or guest services preferred.
• Excellent English communication and a customer-focused mindset.

Responsibilities

• Greet and welcome guests professionally and warmly.
• Process check-ins and check-outs accurately and efficiently.
• Manage reservations and modifications using front office systems.
• Handle guest enquiries and requests promptly.
• Process payments and manage cash/card transactions securely.
• Maintain accurate guest records and documentation.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information on local attractions and services.
• Manage front desk during shifts and follow security protocols.
• Handle complaints professionally to ensure guest satisfaction.
• Perform administrative tasks including filing and data entry.
• Assist with telephone and email enquiries.

Skills

Customer service

Multitasking

English fluency

Communication

Team player

Professional appearance

Education

Secondary education

Tools

Front office software

Job description

Private Advertiser in Kuala Lumpur is seeking a dedicated Hotel Front Office staff member for a full-time, on-site role. You will be the first contact for guests, delivering warm service and efficient check-in/out, while coordinating with housekeeping and other teams to ensure a smooth stay.

The ideal candidate has completed secondary education, strong English communication, and a customer-focused mindset. Experience in front office or guest services is preferred, with flexible shifts including