Budget Hotel Front Office

Private Advertiser; Kuala Lumpur; On-site; MYR 31,000 - 54,000; Full time

Benefits offered by this job

Meal allowances

Discounts on accommodation

Job summary

Private Advertiser in Kuala Lumpur is seeking a dedicated Hotel Front Office staff member for a full-time, on-site role. You will be the first contact for guests, delivering warm service and efficient check-in/out, while coordinating with housekeeping and other teams to ensure a smooth stay.

The ideal candidate has completed secondary education, strong English communication, and a customer-focused mindset. Experience in front office or guest services is preferred, with flexible shifts including

Qualifications

• Secondary education completed.
• Experience in front office, hotel reception or guest services preferred.
• Excellent English communication and a customer-focused mindset.

Responsibilities

• Greet and welcome guests professionally and warmly.
• Process check-ins and check-outs accurately and efficiently.
• Manage reservations and modifications using front office systems.
• Handle guest enquiries and requests promptly.
• Process payments and manage cash/card transactions securely.
• Maintain accurate guest records and documentation.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information on local attractions and services.
• Manage front desk during shifts and follow security protocols.
• Handle complaints professionally to ensure guest satisfaction.
• Perform administrative tasks including filing and data entry.
• Assist with telephone and email enquiries.

Skills

Customer service

Multitasking

English fluency

Communication

Team player

Professional appearance

Education

Secondary education

Tools

Front office software

Job description

About the role

We are seeking a dedicated and professional Hotel Front Office staff member to join our team in Kuala Lumpur. This is a full-time position based on-site at our hotel property. As Front Office staff, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming and efficient experience from the moment they arrive. This role is essential to maintaining our reputation for outstanding guest service whilst managing day-to-day front office operations effectively.

Key responsibilities

• Greeting and welcoming guests upon arrival with professionalism and warmth
• Processing guest check-ins and check-outs efficiently and accuratelyManaging room reservations, bookings and modifications using front office management systems
• Handling guest enquiries and requests in a prompt and courteous manner
• Processing payments and managing cash and card transactions securely
• Maintaining accurate guest records and documentation
• Coordinating with housekeeping and maintenance teams to ensure guest satisfaction
• Providing information about local attractions, facilities and services available to guests
• Managing the front desk during assigned shifts and ensuring security protocols are followed
• Handling complaints and resolving issues professionally to ensure guest satisfaction
• Performing administrative tasks including filing, data entry and record management
• Assisting with telephone and email enquiries from potential guests

What we’re looking for

• Completed secondary education or equivalent qualification
• Previous experience in front office, hotel reception or guest services roles is preferred
• Excellent communication skills in English, with fluency in additional languages being advantageous
• Strong customer service orientation and the ability to work effectively with diverse guests
• Proficiency with computer systems and hotel management software
• Ability to manage multiple tasks and prioritise effectively in a busy environment
• Professional appearance and demeanour
• Reliability and the ability to work shifts, including weekends and public holidays
• Problem-solving skills and a positive attitude towards handling guest concerns
• Team player mentality with the ability to collaborate with colleagues from various departments

What we offer

We are committed to providing our staff with a supportive and rewarding work environment. We offer competitive compensation, opportunities for professional development and training in hotel operations and customer service. Our team benefits from a collaborative workplace culture where your contributions are valued. We provide staff benefits including meal allowances and discounts on accommodation. We recognise the importance of work-life balance and aim to create a positive workplace where you can grow your career in the hospitality industry.

About us

Our mission is to offer quality hospitality at accessible prices, ensuring our guests enjoy a pleasant stay without compromising on essential services. We pride ourselves on creating a welcoming atmosphere and maintaining high standards of cleanliness and service. Our team is passionate about hospitality and committed to delivering excellent guest experiences. We are an inclusive employer that values diversity and fosters a supportive work environment for all staff members.