Guest Experience Front Desk Rotating Shifts

3M BINTANG SDN BHD; Kuala Lumpur; In loco; MYR 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

3M BINTANG SDN BHD is seeking a Front Office Assistant to warmly welcome guests, manage reservations, and handle daily front desk operations in Kuala Lumpur. The role requires strong communication skills, cash handling experience, and a professional, guest-focused approach.

Responsibilities include processing payments, managing OTA bookings, maintaining PMS records, and coordinating with housekeeping. A rotating shift schedule and proficiency in English are essential.

Competenze

• Previous experience in a hotel front office or customer service role is preferred.
• Good knowledge of MS Office.
• Good communication and people skills. Customer service orientation.
• Responsible and accurate with cash handling and basic record-keeping.
• Willingness to work a rotating roster, including morning, afternoon, and night shifts.
• Proficient in English (oral and written).
• Minimum SPM - additional qualifications will be a plus.

Mansioni

• Welcome and process arriving guests and handle departures.
• Address guest feedback, complaints, and special requests promptly.
• Process payments, deposits, and credit card settlements.
• Manage OTA reservations, amendments, and cancellations.
• Monitor and track guest reviews across OTA platforms.
• Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.
• Maintain accurate records within the PMS.
• Coordinate house status and urgent rooms with the housekeeping team.
• Relay maintenance issue reported by the guests.
• Submit daily sales reports to Management.
• Perform other duties and ad-hoc tasks as assigned by Management.

Conoscenze

Customer service

Communication

People skills

Cash handling

Formazione

SPM

Strumenti

MS Office

Descrizione del lavoro

3M BINTANG SDN BHD is seeking a Front Office Assistant to warmly welcome guests, manage reservations, and handle daily front desk operations in Kuala Lumpur. The role requires strong communication skills, cash handling experience, and a professional, guest-focused approach.

Responsibilities include processing payments, managing OTA bookings, maintaining PMS records, and coordinating with housekeeping. A rotating shift schedule and proficiency in English are essential.