Front Desk & Guest Services Specialist

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

BOUTECH HOTELS GROUP SDN. BHD. in Kuala Lumpur is seeking a front desk or guest services role to assist guests with check-in, reservations, and inquiries. You will verify payments, issue keys, and coordinate with housekeeping to ensure smooth stays.

The position requires delivering excellent guest service, handling room charges, and providing local information to guests, with duties spanning morning to evening shifts.

Responsibilities

• Inform guests of hotel rates and services
• To make and confirm reservations for guests
• Register and check guests in
• Verify guest's payment method and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide accurate information about local attractions and services

Job description

BOUTECH HOTELS GROUP SDN. BHD. in Kuala Lumpur is seeking a front desk or guest services role to assist guests with check-in, reservations, and inquiries. You will verify payments, issue keys, and coordinate with housekeeping to ensure smooth stays.

The position requires delivering excellent guest service, handling room charges, and providing local information to guests, with duties spanning morning to evening shifts.