Front Desk & Guest Experience Specialist

TIMES REAL ESTATE SDN.BHD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

TIMES REAL ESTATE SDN.BHD. seeks a guest services assistant to welcome reserved guests, answer inquiries, and support check-in operations.

You will conduct guest experience surveys, monitor room hygiene and equipment, perform inventory of hotel items, and assist with any tasks assigned by the supervisor to ensure smooth guest stays.

On-site role in Kuala Lumpur, standard hotel hours, with opportunities to grow in hospitality operations.

Responsibilities

• Answer questions from reserved guests
• Conduct a survey on guests' check-in experience and be responsible for the platform score of the project
• Check room hygiene and equipment to ensure guests are using them properly
• Inventory of hotel items
• Other tasks arranged by the leader

Job description

TIMES REAL ESTATE SDN.BHD. seeks a guest services assistant to welcome reserved guests, answer inquiries, and support check-in operations.

You will conduct guest experience surveys, monitor room hygiene and equipment, perform inventory of hotel items, and assist with any tasks assigned by the supervisor to ensure smooth guest stays.

On-site role in Kuala Lumpur, standard hotel hours, with opportunities to grow in hospitality operations.