Front Desk Officer (Hotel)

COUNTRY NETWORK HOTEL (BBK) SDN BHD; Klang City, Port Klang; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Career development opportunities

Job summary

COUNTRY NETWORK HOTEL (BBK) SDN BHD is seeking a friendly front desk staff to deliver courteous service to guests. You will handle reservations, check-in/check-out, and provide accurate information while coordinating with housekeeping and maintenance to ensure clean, well-maintained rooms and facilities.

The role requires good English and Bahasa Malaysia, basic computer skills, and the ability to work shifts including weekends and public holidays.

Qualifications

• Strong customer service and communication abilities.
• Ability to handle guest inquiries, complaints, and multiple tasks.
• Good command of English and Bahasa Malaysia; other languages a plus.

Responsibilities

• Greet guests and provide courteous front-desk service.
• Assist with room reservations, check-in/out and payments.
• Coordinate with Housekeeping and Maintenance to keep rooms and facilities clean and well-maintained.
• Operate hotel software for registrations, payments, and invoicing with accuracy.
• Handle guest complaints regarding rates, reservations, payments, or room conditions professionally.
• Follow established procedures to ensure high standards and flawless operations.
• Maintain filing and records in the assigned area.
• Support safe work environment by following safety rules and procedures.
• Seek feedback from guests and relay suggestions to Management for service improvement.
• Perform additional tasks as assigned by Management.

Skills

Communication skills

Interpersonal skills

Customer service

English proficiency

Bahasa Malaysia proficiency

Education

Hotel front office experience

Fresh graduates considered

Tools

Hotel software

Reservation system

Property management system

Job description

Provide a courteous and friendly service at the front desk to customers at all times.

Handle all enquiries in a professional manner by recommending the right room, making reservations and providing right information.

Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms and facilities are always clean and well maintained at all times as per the Company's standards.

Be well versed in basic computer knowledge in operating Hotel software operating system in ensuring accuracy in all aspects of the work process – Registration, Check-in / out, Payment transactions (deposit, cash and credit card) and Invoicing.

Able to handle any complaints in respect to room rates, reservation, payments, condition of room and / facilities, etc.

Diligently follow established work procedures to ensure high standards and flawless operations at all times.

Ensure that all paper work, documents and records are filed and kept in the assigned area.

Help to ensure a safe working environment by following all safety and security procedures and rules.

Seek feedback from hotel guests and provide suggestions to Management to continually improve on the level of quality and service.

To perform any other tasks/duties from time to time as assigned by the Management.

Requirements

1–3 years of experience in hotel front office, reception, or customer service; fresh graduates with a positive attitude may also be considered.

Good communication and interpersonal skills.

Good command in English and Bahasa Malaysia; additional languages are an advantage.

Basic computer skills and familiarity with hotel reservation or property management systems are preferred.

Strong customer service skills with a friendly, patient, and professional attitude.

Able to handle guest enquiries, complaints, and multiple tasks effectively.

Willing to work on shifts (7am-3pm-11pm-7am), weekends, and public holidays.

Well-groomed, punctual, responsible, and detail-oriented.

Performance-based incentives.

Opportunities for career development within the hospitality industry.

Supportive and professional working environment.

Staff meals and uniform provided.