Front Desk & Guest Services Coordinator

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk Associate to handle guest check-ins, verify identities and payments, assign rooms, and issue keys as part of a smooth arrival experience.

Responsibilities include entering guest and rewards data, ensuring rate accuracy, securing payments, balancing receipts, and producing daily reports while supporting team training and guest requests with professionalism.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Enter guest information and rewards data; ensure rates match market codes.
• Secure payments and balance/close receipts; prepare daily cash reports.
• Assist management in training and coaching employees; maintain professional presence.
• Respond to guest requests, coordinate with staff, and uphold safety procedures.

Education

High school diploma or G.E.D. equivalent

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk Associate to handle guest check-ins, verify identities and payments, assign rooms, and issue keys as part of a smooth arrival experience.

Responsibilities include entering guest and rewards data, ensuring rate accuracy, securing payments, balancing receipts, and producing daily reports while supporting team training and guest requests with professionalism.