Guest Experience Lead — Front Desk & Service Excellence

Sheraton Hotels & Resorts; Johor Bahru; In loco; MYR 39.000 - 56.000; Tempo pieno

Descrizione del lavoro

Sheraton Hotels & Resorts in Johor Bahru, Malaysia, is seeking a Front Desk Associate to process guest check-ins, verify identities and payments, and issue keys. You will maintain accurate guest accounts and assist guests with requests while delivering a high level of service.

The role requires contributing to daily operations, balancing cash, and coordinating with other hotel departments to ensure guest satisfaction.

Competenze

• Front desk and guest service basics expected.
• Experience in guest check-in/check-out processes preferred.
• Supervisory experience or potential is valued.

Mansioni

• Process guest check-ins, verify identity and payment.
• Set up accurate guest accounts and issue room keys.
• Implement daily cashier and closing procedures and report discrepancies.
• Coach and support front desk staff to deliver quality service.

Conoscenze

Guest services

Communication

Team supervision

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Sheraton Hotels & Resorts in Johor Bahru, Malaysia, is seeking a Front Desk Associate to process guest check-ins, verify identities and payments, and issue keys. You will maintain accurate guest accounts and assist guests with requests while delivering a high level of service.

The role requires contributing to daily operations, balancing cash, and coordinating with other hotel departments to ensure guest satisfaction.