Front Desk & Guest Experience Specialist

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Staff benefits

Discounts on company services

Job summary

Private Advertiser in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. The role involves greeting guests, handling check-ins/check-outs, managing inquiries, and coordinating front desk operations to ensure a welcoming environment.

You will work in a customer-focused front desk setting, delivering exceptional service, handling registrations and payments, and coordinating with housekeeping and other departments to meet guest needs.

Qualifications

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service.
• Proven experience in a front office, reception or customer-facing role within the hospitality industry.
• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently.
• Proficiency in using front office management systems and basic computer applications such as Microsoft Office.
• Fluency in English and Bahasa Malay; additional languages such as are highly desirable.

Responsibilities

• Greet guests warmly upon arrival and provide check-in and check-out services with efficiency and professionalism
• Handle guest inquiries and requests promptly, offering information about facilities, services and local attractions
• Manage the front desk reception area, ensuring it remains organised, clean and welcoming at all times
• Process guest registrations, payments and reservation amendments accurately using front office systems
• Coordinate with housekeeping, maintenance and other departments to address guest needs and concerns
• Respond to telephone enquiries and direct calls to the appropriate departments
• Maintain detailed guest records and ensure confidentiality of sensitive information
• Assist with administrative tasks including mail distribution, package handling and documentation
• Support special requests and ensure guest satisfaction throughout their stay
• Contribute to a positive team environment and support colleagues during peak periods

Skills

Excellent communication

Front office experience

Organizational skills

MS Office

English language

Bahasa Malay

Customer service mindset

Tools

Front office software

Job description

Private Advertiser in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. The role involves greeting guests, handling check-ins/check-outs, managing inquiries, and coordinating front desk operations to ensure a welcoming environment.

You will work in a customer-focused front desk setting, delivering exceptional service, handling registrations and payments, and coordinating with housekeeping and other departments to meet guest needs.