Boutique Hotel Front Desk & Guest Experience

B Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 22,000 - 31,000; Full time

Job summary

B Hotel Kuala Lumpur is seeking a front desk receptionist to warmly welcome guests, manage check-ins, reservations and inquiries, and handle payments. The role requires a genuine care for hotel operations and guest experience in a boutique setting.

Ideal candidates have diploma or degree credentials and prior hotel reception or guest services experience, with ability to coordinate with maintenance and housekeeping to ensure a smooth operation and a pleasant stay.

Qualifications

• Diploma or degree in a relevant industry.
• Genuine care for hotel operation and guest experience.
• Experience in hotel reception or guest services.

Responsibilities

• Warmly welcome guests, handle check-ins, reservations, inquiries, and payments.
• Maintain lobby cleanliness and address guest complaints.
• Complete operational tasks as assigned by management.
• Coordinate with maintenance and housekeeping to ensure smooth operations.

Skills

Customer service

Front desk

Hospitality

Education

Diploma/degree in a relevant field

Tools

Hotel management system

Job description

B Hotel Kuala Lumpur is seeking a front desk receptionist to warmly welcome guests, manage check-ins, reservations and inquiries, and handle payments. The role requires a genuine care for hotel operations and guest experience in a boutique setting.

Ideal candidates have diploma or degree credentials and prior hotel reception or guest services experience, with ability to coordinate with maintenance and housekeeping to ensure a smooth operation and a pleasant stay.