Guest Services Front Desk Associate

KK View Sdn Bhd; West Coast Division; On-site; MYR 20,000 - 31,000; Full time

Job summary

KK View Sdn Bhd seeks a Front Office Receptionist to provide friendly and efficient service at the hotel front desk, including check-in/check-out and guest enquiries. You will handle reservations, telephone inquiries and maintain guest records to support smooth front desk operations.

The ideal candidate has good communication, basic computer skills, and a customer‑oriented attitude, and must be able to work shifts, weekends and public holidays.

Qualifications

• Minimum SPM or Diploma in Hospitality or related field.
• Previous front office or customer service experience is an advantage.
• Basic computer skills and knowledge of front office systems.
• Good communication and interpersonal skills.

Responsibilities

• Handle guest check-in and check-out procedures.
• Attend to guest enquiries, requests and reservations.
• Handle telephone calls and front desk communications.
• Maintain accurate guest records and assist with daily front office operations.
• Assist in resolving basic service issues and handle guest feedback.

Skills

Guest service

Communication skills

Multitasking

Team player

Education

SPM/Diploma in Hospitality

Tools

Front office systems

Job description

KK View Sdn Bhd seeks a Front Office Receptionist to provide friendly and efficient service at the hotel front desk, including check-in/check-out and guest enquiries. You will handle reservations, telephone inquiries and maintain guest records to support smooth front desk operations.

The ideal candidate has good communication, basic computer skills, and a customer‑oriented attitude, and must be able to work shifts, weekends and public holidays.