Front Desk & Guest Services Associate

Genting Malaysia Bhd; Pahang; On-site; MYR 18,000 - 26,000; Full time

Job summary

Genting Malaysia Bhd in Malaysia's premier leisure and hospitality group seeks a Front Office Assistant to deliver warm, efficient service at the hotel front desk. You will handle check-in and check-out, process guest payments, and ensure accurate billing with clear communication.

Join a world-class Resorts World Genting environment where teamwork and attention to detail support guest satisfaction across rooms, dining, entertainment, and transport experiences.

Responsibilities

• Handle check-in and check-out transactions.
• Input guest dates into GHPMS system.
• Compute bills, collect payments, and provide change.
• Make and confirm reservations for guests.
• Post charges to guest folio (room, meals, calls, etc.).
• Arrange restaurant, transportation, or entertainment reservations for guests.

Job description

Genting Malaysia Bhd in Malaysia's premier leisure and hospitality group seeks a Front Office Assistant to deliver warm, efficient service at the hotel front desk. You will handle check-in and check-out, process guest payments, and ensure accurate billing with clear communication.

Join a world-class Resorts World Genting environment where teamwork and attention to detail support guest satisfaction across rooms, dining, entertainment, and transport experiences.