Guest Experience Lead — Front Desk & Service

Renaissance Hotels; Kuala Lumpur; Vor Ort; MYR 36.000 - 52.000; Vollzeit

Zusammenfassung

Renaissance Hotels in Kuala Lumpur is seeking a Non-Management Front Desk team member to handle guest check-ins, payments, and key issuance with accuracy and courtesy. You will verify guest identities, assist with room assignments, and provide directions and local information.

This role requires at least 1 year of related experience and supervisory exposure, in a Full Time, on-site environment. You must maintain professional appearance and adhere to company policies while delivering exceptional

Qualifikationen

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.

Aufgaben

• Process all guest check-ins and issue room keys.
• Verify guest identity, form of payment, and room assignment.
• Enter and review daily reports; balance cash handling and close shifts.
• Assist management with training and coaching of staff; uphold fair treatment policies.
• Provide guests with directions and information about the local area.

Kenntnisse

Supervisory experience

Related work experience

Ausbildung

High school diploma or GED equivalent

Jobbeschreibung

Renaissance Hotels in Kuala Lumpur is seeking a Non-Management Front Desk team member to handle guest check-ins, payments, and key issuance with accuracy and courtesy. You will verify guest identities, assist with room assignments, and provide directions and local information.

This role requires at least 1 year of related experience and supervisory exposure, in a Full Time, on-site environment. You must maintain professional appearance and adhere to company policies while delivering exceptional